Shipping & Return Policy

Shipping Policy

We aim to process and dispatch all orders as quickly and carefully as possible.

Order Processing

• Orders are processed within 1–2 working days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

• Major cities: 2–4 working days
• Other cities & remote areas: 3–6 working days

Delivery timelines may vary slightly due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) are calculated at checkout and clearly displayed before order confirmation.
• Promotional free-shipping offers may apply during special campaigns.

Courier Services

• We work with trusted local courier partners to ensure safe and timely delivery.
• Once your order is dispatched, you may receive a tracking number via SMS or email (where applicable).

Cash on Delivery (COD)

Cash on Delivery is available across Pakistan unless otherwise stated.

Returns & Exchange Policy

Due to the nature of skincare and personal care products, we follow strict hygiene and safety standards.

Returns

• We do not accept returns on opened, used, or tampered products.
• Returns are only accepted if:

• The product is damaged, leaking, or defective upon delivery
• An incorrect item was delivered

To be eligible for a return:

• The issue must be reported within 48 hours of receiving the order
• The product must be unused, unopened, and in its original packaging

Exchanges

• Exchanges are subject to product availability.
• If an exchange is approved, the replacement product will be dispatched after the returned item is received and inspected.

How to Request a Return or Exchange

Please contact our customer support team with:

• Order number
• Clear photos or videos showing the issue
• A brief explanation of the problem

Requests sent after 48 hours of delivery may not be entertained.

Refunds

• Once a return is approved, refunds will be processed in the form of:
• Store credit or
• Bank transfer (depending on the case)
• Refund processing may take 7–10 working days after approval.

Shipping charges are non-refundable unless the error occurred from our side.

Order Cancellation

• Orders can only be cancelled before dispatch.
• Once the order has been shipped, cancellation is not possible.

Important Notes